Image Technology Specialists, Inc.
  • ImageTech BS
  • Tewksbury, MA, USA
  • Hourly
  • Full Time

Full Benefits, Company Car, Monthly Bonus Potential, Company Matched '401k'

Image Technology Specialists, Inc; A XEROX Company is a leader in providing innovative document solutions and offers the most comprehensive range of products and services in the office technology industry.

ImageTech provides the best of both worlds to our customers: the superior XEROX product line along with the immediate, responsive service of a local dealership.

Visit our website at


As a Field Service Technician for ImageTech your main focus is providing the best customer service with regards to troubleshooting, repairing and maintaining the networked office equipment in a designated territory. Office Equipment includes, but is not limited to: digital networked copiers, scanners, laser printers, color copiers, fax equipment, etc...

Competitive base salary with unlimited monthly bonus potential
Company Vehicle
Company Cell Phone
Company Laptop
President's Club Trips and other incentives
Career advancement
Ongoing product training
Comprehensive Medical, dental, and vision benefits
401K (company matched), Company paid life insurance and long-term disability and much more...

* Repair and perform preventative maintenance on the full line of black and white or color digital copiers.
* Will utilize proper troubleshooting skills and procedures.
* Will be assigned to and is responsible for an individual territory.
* Utilize systems in place for service calls tickets, parts usage and transfer of inventory.
* Adheres to all procedures including specific parts replacement and maintenance procedures.
* Utilize MWA and Android phone to report calls.
* Complete paperwork in a timely basis.
* Properly maintain and inventory all parts and support equipment.
* Establish and maintain a professional relationship with each individual customer.
* Will utilize websites, technical manuals, handbooks and technical publications to keep current with new equipment and enhancements to old.
* Gathers information from the customer as a tool to resolve copier, networking or fax problems.
* Provides customer with clear, concise information regarding the status of their equipment.
* Will provide support to the Sales Department.
* Employee must represent themselves and will establish and maintain a professional relationship with each individual customer.


* Associates Degree or certificate from a vocational or technical school preferred, but not necessary.
* 1-2+ years in a technical repair career
* Prior experience repairing and servicing Xerox and/or Ricoh equipment highly desired.
* Valid & Clean driver's license as well as reliable transportation a must
* Must understand the operation, repair, general maintenance and adjustment procedures of all equipment worked on.
* Strong relationship management skills with customers and personnel within the organization required.
* Strong organizational skills and ability to troubleshoot digital copiers required.
* Strong Computer skills and familiarity with the internet and networking required.
* Ability to work evening and weekend hours during peak periods.
* Must have strong ethics and work as an effective, collaborative team member

ITS is an Equal Opportunity/ AA Employer M/F/D/V, and maintains a drug-free workplace.

Image Technology Specialists, Inc.
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