Image Technology Specialists, Inc.
  • ImageTech CN
  • Canton, MA, USA
  • Hourly
  • Full Time

Health, dental, paid vacation, 401K, President's club


Responsibilities:

  • Set up and maintain copier and printer maintenance contracts for billing.
  • Collect and enter meter reads via automatic upload, telephone, e-mail for contract based billing
  • Invoice reconciliation
  • Contract adds, removals, upgrades, renewals and cancellations
  • Customer Service - answer invoice questions presented by both customers and ITS employees, add or remove equipment based on contract guidelines.
  • Sales Support - answer questions regarding current customer accounts; follow up with sales regarding needed information to ensure contracts are set up accurately and in compliance.
  • Provide profitability reports as needed and as part of annual renewal process.
  • Access service and supply system for current customer service status
  • Set up and maintain reports and spreadsheets as needed for review of accounts by management
  • Provide support to sales, service and supply personnel regarding contract status.
  • Other duties as assigned.  Management reserves the right to add or delete duties as deemed appropriate.

 

Qualifications:

  • Good Microsoft Office skills including Word and Excel.
  • Working knowledge of e-automate helpful but not required.
  • Excellent math and analytical skills
  • Strong organizational skills, ability to handle multiple tasks and ability to use good judgment in performing conflicting demands and managing priorities.
  • Strong initiative with ability to seek out relevant information prior to making timely decisions.
  • Must have strong work ethics and work as an effective, collaborative team member.
  • Ability to work under stress/pressure
  • High School diploma or equivalent.
  • Ability to speak, read and write English
  • Sit for an extended period of time in a office environment
  • Strong interpersonal and communication skills.
Image Technology Specialists, Inc.
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